Shipping policy

Free tracked shipping

Shipping is free on every order and every parcel is sent with tracking.

Where we ship

We ship to the United States and to selected international destinations. The countries available are shown at checkout. If your country is not listed, we are unable to ship there at this time.

Processing and delivery

Orders are shipped from our international fulfillment partners. Orders are usually processed within 1–2 business days. Estimated delivery time is 7–14 business days after dispatch for the United States and 10–20 business days for other countries. Delivery times, including delivery before a specific holiday or event, are estimates and not guarantees, and may be longer during holidays, peak seasons or because of carrier delays outside our control. For delivery before Christmas we recommend ordering by December 1. A delay in delivery does not qualify for a refund while the parcel is still in transit. If we are unable to ship your order within the stated time, we will notify you and you may cancel for a full refund.

Tracking and delivery confirmation

A tracking link is emailed once your order ships. Tracking may take a few days to update. A parcel marked as delivered by the carrier is considered delivered. We are not responsible for parcels lost or stolen after delivery unless Shipping Protection was purchased.

Address

Customers are responsible for providing a correct and complete shipping address. We cannot change the address after an order has entered processing and are not responsible for parcels delivered to an address entered incorrectly.

Customs, duties and taxes (international orders)

Orders shipped outside the United States may be subject to import duties, taxes or customs fees charged by the destination country. These charges are not included in our prices and are the responsibility of the customer. Parcels refused because of such charges are treated as refused deliveries.

Refused or undeliverable parcels

If a parcel is returned to us because of an incorrect address, a refused delivery or a failure to collect it, the customer is responsible for the cost of reshipping. If a refund is requested instead, it is reduced by the shipping costs we incurred.

Multiple items

Items from the same order may ship separately and arrive on different days. You will receive tracking for each parcel.

Delivery issues

If your parcel has not arrived within 30 business days of dispatch (45 business days for orders outside the United States), contact us at oohdibs1@icloud.com with your order number and we will look into it with the carrier.